Data policy

1. What we store

• Client and campaign contact data such as organization or artist name, contact name, email address, billing identifiers, campaign links, and support notes.
• Creator profile data such as display name, login email, platform handles, niche, notes, rate fields, payout preferences, and connected-account verification records.
• Campaign workspace data such as briefs, track titles, uploaded track files, assignments, message history, submission links, raw uploads, approval history, views, likes, scores, and timestamps tied to campaign activity.
• Operational access data such as hashed sign-in and password-reset tokens, login timestamps, and other records needed to authenticate creators and operators.

2. How we use that data

• To create and maintain client campaign records and creator accounts.
• To send password resets and creator sign-in links.
• To display the right campaign, inbox, and submission data to creators, clients with private links, and authorized operators.
• To host campaign assets and creator uploads, troubleshoot issues, prevent abuse, and keep the platform secure.
• To enforce our terms, keep business records, and comply with legal obligations.

3. What rights CreatorConnect needs

By using CreatorConnect, you authorize us to store, organize, copy, format, transmit, display, and back up the data and files you submit to the extent reasonably necessary to operate the service.

That includes the right to make campaign and creator data visible to the relevant creator, authorized operators, and clients using a private campaign link; use service providers for hosting, storage, email delivery, security, and infrastructure; and retain records needed for support, fraud prevention, dispute handling, and compliance.

We may also use aggregated or de-identified service data to understand product usage, improve the platform, and plan operations, so long as that use does not publicly reveal private creator or client information.

4. How data is shared

• Campaign data is shared with the assigned creators, authorized CreatorConnect operators, and clients who have the relevant private campaign link.
• Some campaign activity is published on public campaign pages that anyone with the link can view, without signing in. For each creator on a campaign leaderboard this means a partly censored platform handle, their submission count, their campaign earnings to date, and the profile picture from their connected and verified public platform account. Creators can turn that picture off at any time in their profile settings, and it is replaced with a plain initial. We do not publish a creator's email, legal name, payout details, notes, or any picture uploaded privately to their account.
• Outside the workspace, data may be processed by vendors that help us host the app, store files, deliver email, and secure the platform.
• We may disclose information if required by law, to protect rights or safety, or as part of a merger, acquisition, financing, or sale of the business.

5. Retention and user choices

• We keep account and workspace data for as long as the account is active and for as long as we reasonably need it for operational, backup, security, dispute, or legal reasons.
• Creators can update much of their account information from their settings area; clients can contact us to correct campaign or contact records.
• If applicable law gives you rights to request access, correction, deletion, or export of certain information, contact us and we will review the request in good faith subject to security, contractual, and legal retention requirements.

6. Security and policy updates

We use reasonable administrative and technical safeguards for the kind of data the service holds, but no internet service can promise absolute security.

This page always shows the version in force and the date it was published, and your account settings show the version recorded against your account and the date you accepted it. Where a change materially affects what we collect about you or who can see it, we ask you to accept it before you carry on using your account. Other updates are published here with a new date and apply from then.